Les travailleurs du savoir et le travail sur la connaissance
Knowledge workers and knowledge work
Knowledge work and knowledge workers are terms often used but seldom defined. When
knowledge work is defined it is usually by broad measures such by job title or by education level. At best this gives us a partial and simplistic view of knowledge work in the UK.
This report takes a new approach. In a large and unique survey, we have asked people what they actually do at work and how often they perform particular tasks. We have used that information to assess the knowledge content of their jobs. The key test was the cognitive complexity required for each task – the use of high level ‘tacit’ knowledge that resides in people’s minds rather than being written down (or codified) in manuals, guides, lists and procedures.
Date de publication
27 avril 2009
Ian Brinkley ; Rebecca Fauth ; Michelle Mahdon ; Sotiria Theodoropoulou
The Work Foundation
